The Macomb County Sheriff's Office Dispatch Center is the primary Public Safety Answering Point (PSAP) for 13 Macomb County communities and serves as the critical link between the public and emergency responders.
Our highly trained 911 professionals answer emergency and non-emergency calls, gather vital information, provide lifesaving instructions when needed, and coordinate the response of law enforcement, fire departments, and emergency medical services.
Our dispatch center operates 24 hours a day, 7 days a week, 365 days a year, ensuring help is always just a phone call or text away.
Each year, our team handles hundreds of thousands of calls for service while supporting multiple public safety agencies throughout Macomb County. Our dispatchers remain calm under pressure, think critically, manage multiple tasks at once, and provide clear, compassionate communication while coordinating emergency responses.
The dispatch center serves as the center point of communication for Police, Fire and EMS within its jurisdictions. We are committed to providing one point of contact for all emergency and non-emergency calls within the following communities:
About us
9-1-1 Education
When to call 9-1-1
Call 911 for an emergency that requires immediate assistance from Law Enforcement, Fire, or EMS. Some examples:
- A crime in progress
- A fire
- A medical emergency
- A traffic accident with injuries
- Any situation where someone’s life, safety, or property is in immediate danger
If you are unsure whether your situation is an emergency, it’s okay to call. Our dispatchers will help determine the appropriate response.
When to call our Non-Emergency number (24x7)
Use our non-emergency number for situations that do not require an immediate emergency response, such as:
- Reporting a crime that already occurred
- Suspicious activity with no immediate threat
- Noise complaints
- Parking complaints
- Property damage reports
- Welfare checks
- General law enforcement questions
What to Expect When You Call 911
When you dial 911, your call will be received by a dispatcher who takes your information. Then, the appropriate police, fire, or medical responders located in your area are notified and dispatched.
When you call 911, the dispatcher's first priority is getting help to you as quickly as possible. It is very important to remain calm, speak clearly, and answer the dispatcher’s questions.
Be prepared to answer questions such as:
- What is the address or location of the emergency?
- What happened?
- Is anyone injured?
- Are there any weapons involved?
- What does the person or vehicle look like?
Even after help has been dispatched, the dispatcher may continue asking questions. This information is relayed to responding police officers, firefighters, or EMS personnel and helps them arrive better prepared. Please stay on the line until the dispatcher tells you it is okay to hang up.
Text-to-911
“Call if you can, Text if you can’t.”
If you are unable to safely make a voice call, you can text 911 in Macomb County.
Remember:
- Include your exact location and the nature of the emergency.
- Keep messages brief and answer the dispatcher's questions.
- Need help in another language? Text 911 in your preferred language. Our system can translate your messages for our dispatchers and display our responses in your language.
Remember, a voice call is still the fastest and most effective way to reach 911 whenever it is safe to do so.
Language & Hard of Hearing Assistance
Emergency services are available to everyone.
If English is not your primary language, please don't hesitate to call 911. Our dispatchers have access to professional interpretation services and can quickly connect with an interpreter to communicate with you during your emergency.
If you choose to text 911, you may keep your phone's language set to your preferred language. Our Text-to-911 system can translate your messages into English for our dispatchers and display our responses in your preferred language.
For callers who are deaf, hard of hearing, deafblind, or have a speech disability, Real-Time Text (RTT) is supported. RTT allows you to dial 911 call and communicate by typing in real time during the call, without the need for a separate TTY device. This also allows our dispatchers to hear any background noise that may be helpful. If your wireless carrier and device support RTT, your typed messages are sent instantly to our dispatchers as you type, allowing for a more natural, real-time conversation.
We are committed to ensuring everyone has equal access to emergency services, regardless of language or communication needs.
Frequently Asked Questions
Why does the dispatcher ask so many questions?
Dispatchers gather important information while responders are being sent. Your answers help first responders prepare before they arrive.
Why was my call transferred?
Sometimes another agency has jurisdiction over the location of the emergency you’re reporting.
Can I hang up after giving my address?
Please stay on the line until the dispatcher tells you it is okay to disconnect.
What if I accidently dialed 911?
If you call 911 accidentally, do not hang up. Stay on the line and let the dispatcher know it was an accident.
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Contact us
Non-Emergency Dispatch Line:
586-469-5502
On Duty Dispatch Supervisor Line:
586-307-9445
Dispatch Director:
Angela Elsey
586-307-9356
angela.elsey@macombcountymi.gov
Dispatch Operations Manager:
Elizabeth Bagos
586-469-7859
elizabeth.bagos@macombcountymi.gov